Implementation Overview

• STEP 1: Discovery

  After your request to join the network is processed, a Pulsara representative will email you to initiate discovery.

  During discovery, we will review your organization's details and application configuration requirements, discuss the implementation process, and address any additional questions you may have.

• STEP 2: Create User Accounts

  Following the discovery call, email invitations will be sent to the individuals designated as the initial Pulsara administrators for your organization. These individuals will then be able to create their user accounts and initiate user invitations for users.

  Consideration: If your organization employs Federated Authentication for user account management, contact the Pulsara Technical Services team at help@pulsara.com for further assistance. User invitations should not be sent prior to the Technical Services consultation.

• STEP 3: Configure Devices

  The next step in the implementation process is to configure devices in preparation for training and testing. Pulsara is available as a mobile application in the iOS and Android stores and is also accessible via the web browser. Please review Pulsara's Device Recommendations and compatible mobile and web browsers prior to configuring devices. If you have any questions regarding configuration, please reach out to Pulsara Technical Support.

  Consideration: If your organization uses a Mobile Device Management (MDM) solution to manage company-owned devices, please review the MDM Considerations Knowledge Base Article and contact the Pulsara Technical Services team at help@pulsara.com for further assistance.

• STEP 4: Training

  Pulsara empowers organizations with a dynamic 'Train the Trainer' model. Our goal is to ensure that your team is equipped to successfully complete your initial implementation and seamlessly onboard and integrate new users onto our platform over time. Details of the training plan for your organization will be discussed with the Pulsara Customer Success team.

• STEP 5: Testing

  To gain familiarity with Pulsara and to establish a basic understanding of how the platform will be operationalized within existing workflows, patient channels can be created for testing.

  Fire/EMS organizations can create their own test patient channels and should refer to the testing Knowledge Base Article (KBA) in the resources section for guidance. Healthcare Facilities - to see test patients as they will appear from Fire/EMS, please contact us to coordinate testing. 

• STEP 6: Prepare to Go Live

  Completing the steps outlined above will ensure that your organization is ready to go live with Pulsara. The Pulsara Customer Success (CS) team will work with you to establish a "Go-Live" date and time. 

  NOTE: A healthcare facility becomes visible to EMS as of their "Go-Live" date/time.