Arkansas EMS Org Improves Pediatric Behavioral Health Patient Care with Pulsara
The mental health of America’s youth is under duress, and it didn’t start with COVID-19. It’s a problem that’s been a much longer time coming. In...
2 min read
Josh Jordan
:
Jan 10, 2020
Often times, I hear hospitals, coordinators, and providers say that one of their main goals is to improve treatment times for X condition, or Y service line. My next questions are almost always about their current processes. It never fails that during this conversation, we discover numerous “barriers” or “hurdles” the teams have when it comes to optimizing their processes.
But perhaps the most threatening barrier is when teams don't — or won't — take the time to dig into the current processes they have in place, and to ask WHY those processes are the way they are. If you are willing to do that exercise, you'll quickly uncover things that could be optimized, but haven't for no other reason than "Because that's how we've always done it."
Over the years, I've noticed patterns among some of the most common hurdles and process inefficiencies. If you're ready to optimize your processes for better patient care, ask yourself and your team the following questions, and take time to reflect upon the answers you gave and to seek areas where your only reason is "Because that's how we've always done it." Then ask, "Is that STILL how we should be doing it?"
My hope is to shed some light on questions that reveal process inefficiencies, which have significant impacts on our patients, communities, clinicians, and caregivers. I’ll be going into detail on some common answers to these questions in part 2.
In the meantime, please reach out if our team of experienced clinicians can help you talk through any of the above questions. It’s About People.
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