Editor's Note: On July 21st, 2023, EMS1, Fitch & Associates, and the National EMS Management Association released their annual EMS Trend Report, proudly sponsored by Pulsara. Because the articles and advice found within contain such critical subject matter, we've elected to publish each segment one at a time here on our blog. Read, enjoy, share, and take to heart the following information brought to you by the most prestigious thought leaders in EMS. Today's entry is written by Kerri Hatt, Editor-in-Chief of EMS1.
Adopting programs to improve service delivery and agency culture
Our goal in measuring and analyzing EMS trends is to identify areas for growth: both where it is needed and where it is succeeding at improving operations. When agencies and providers are feeling the brunt of staffing challenges in levels that have nearly half of providers (45%) considering leaving EMS, and 97% of agencies struggling with turnover – it’s time to change the way we deliver EMS.
In year-over-year comparisons, we’ve seen incremental growth in agencies adopting alternate service models and tools, including telemedicine, nurse triage of 911 calls, alternate means of transportation, and alternate destinations. By getting patients to the right definitive care and reducing the volume of patients delivered straight to the ED, patients are better served and turnaround times are decreased, reducing the burden on providers.
While these downstream impacts of adjusting service delivery will improve EMS for providers, we cannot ignore the impact leadership has on their stress. EMS Trend Survey respondents made that impact loud and clear, citing agency leadership and their direct supervisors as the biggest drivers of stress in EMS.
We asked a panel of EMS innovators and experts to share their experiences, successes, and tips for adopting programs to both improve EMS service delivery and agency culture – creating a safe space where wellness is appreciated, and seniormost staff lead the ship – rather than create additional stress. Here’s what they have to say.