EDITOR'S NOTE: Special thanks to our guest blogger, Reid Kiser, Founder, President, and CEO of Kiser Healthcare Solutions. Reid is an innovative leader who has served in a variety of capacities with healthcare organizations over the past 20 years addressing healthcare quality, performance measurement, data analytics and reporting, and business systems design. He currently provides strategic consulting services and subject matter expertise through client engagements and multi-stakeholder panels focused on improving healthcare quality. He can be reached at rrkiser@kisersolutions.com.
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Quality is a critical piece of the health care equation. To date, so much focus (and rightfully so) has been placed on prevention and management of chronic conditions, and more recently, overuse and inappropriate use. After all, these contribute to a significant chunk of our industry’s healthcare costs. But what about all of the inefficiencies and waste our systems generate when it comes to provider communications and care delivery? It's hard for most people who don't work in healthcare to get over the fact that fax machines still hold a place on countertops at our medical facilities. And providers still wear beepers on the belt loop? Clutter is a term that comes to mind, thanks to my wife’s teachings.